After Sales Services

Our ultimate objective is taking care of our customers!

Returns & Exchanges Policy

Returns

Return an Unwanted Product

We want you to be completely satisfied with your order. If a product does not meet your expectations you can return the unused product in the original condition and packaging, within 14 days from the date of purchase, along with the original receipt.

Please contact us promptly before you ship the product and provide the details of the product and reason for your return. A Customer Service Representative will follow up with you.

You are responsible for the return shipping costs and a 15% restocking fee.

Return a Damaged/Defective Product

In a rare instance of this happening, if a product is damaged or defective, please contact us immediately and within 14 days from the date of purchase. A Customer Service Representative will follow up with you.

Custom and Pre-Cut Products

Products that have been customized to your own specifications or products that have been cut to measure, such as bulk chains, silver wire, bezel wire, etc., may not be returned for refund or exchange under any circumstances.

Sale items are non-returnable

Exchanges

Exchange an Incorrect Product Received

We are happy to accept exchanges when you are not satisfied with a product. If we shipped you the wrong product you can return the unused product in exchange for another product. Return the unused product in the original condition and packaging, within 14 days from the date of purchase, along with the original receipt.

Please contact us promptly before you ship the product and provide the details of the product and reason for your exchange. A Customer Service Representative will follow up with you.

If we ask you to return the product, we will gladly pay for shipping costs and provide you with a shipping label.

Exchange a Defective Product 

In the event that a product is defective, please contact us immediately and within 14 days from the date of purchase before you ship the product and provide the details of the product defect. A Customer Service Representative will follow up with you and once the defective product is returned and inspected we will gladly ship you a replacement.

Returned products must meet the conditions describe in the following sections,

otherwise we reserve the right to refuse returns or exchanges.

Refund Policy


Refund

We are happy to accept returns or exchanges when our customer is not satisfied with our products within 14 days from the date of purchase, along with the original receipt. A Customer Service Representative will follow up with you.

Upon receipt of the returned product, we will examine it and notify you via email, within a reasonable period of time. If you are eligible, we will issue a refund to your original method of payment or send you a replacement product.

Costs of Returns or Exchanges

As described in our Returns & Exchanges Policy, the following summarizes the shipping costs responsibilities:

  1. If SilviaFindings has committed an error, we will pay all shipping costs. You can choose to get a refund or exchange the product.
  2. If you want to exchange a product with another available product, you pay the return shipping costs and a 15% restocking fee.
  3. If you want to return a product, you pay the return shipping costs and a 15% restocking fee.

Custom and Pre-Cut Products

Products that have been customized to your own specifications or products that have been cut to measure, such as bulk chains, silver wire, bezel wire, etc., may not be returned for refund or exchange under any circumstances.

Sale items are non-refundable


Returned products must be in their original condition and packaging,

otherwise we reserve the right to refuse returns or exchanges.