New Feature Announcement: Live Chat
You may have noticed a new bright blue chat box in the lower right hand corner of your screen prompting you to “Chat with us”. Simply click on it and start typing your message or question into the dialogue box. One of our support representatives will respond promptly.
We’re well aware that often you don’t have time to browse our website to find information or products you’re looking for. We get it, you’re busy! So, we’re thrilled to have activated a “Live Chat” feature on our website to connect with you in a new real time way.
When you need help or want to ask us a question while browsing on our website, we’ll be right there with you to provide immediate assistance. With this chat service you can have a direct and instant conversation with any of our support representatives about our website or products.
Here are a few examples of the type of things you’ll be able to resolve through our chat function: account login or registration issues, errors, product pricing or description, custom orders, and more.
You’ll still be able to call us or ask us to call you back. We offer different communication methods for you to obtain assistance through our chat. We understand how important it is for you get your issue or problem solved quickly. We’ll be monitoring the effectiveness of our chat features to make sure it’s performing optimally well for you.
We’re extremely pleased to be able to chat with you in real time to continue to provide you with the best possible support! We can’t wait for you to experience our new feature and we’re positive that we can help you whenever or wherever you need it!