Custom Order Process
There are four steps to ordering custom designed molds.
Step 1 ::: Design and Agreement
You, the jewelry artisan, send your request for customization by contacting us, online, by email, or phone. You will be asked to sign a copyright disclosure agreement.
We will follow up on your request with questions for clarification and offer guidance about the proposed design, size, weight, and metal finish to ensure the outcome design is what you envision. This may involve a few emails or phone conversations to ensure we understand what you want the final design to look like.
Step 2 ::: Design and Quote
We will create and email you a professional looking 3D design and a detailed quote for your review and approval.
- If you approve go to Step 3.
- If you do not approve and wish to stop at this point, you will be required to pay an amount between CA $30-$50 depending on the complexity of the 3D design produced.
Step 3 ::: Place Order & Payment
You approve and pay in full the total price of the order. Upon receipt of your payment, we will process your order.
Step 4 ::: Delivery
Please note that once the order is placed, under normal circumstances delivery, from the manufacture to our office, takes between 3-4 weeks, but during COVID-19 it can take up to 4-6 weeks. Delivery is dependent on the shipping courier’s schedule and shipping methods selected. When we receive the product from our factory, we will contact you to arrange the shipment to you.