Frequently Asked Questions and Answers
Do you have other metals besides sterling silver?
We manufacture quality 92.5% pure silver with 7.5% metal alloys: copper, zinc, tin and iron. It is also nickel-free. However, we use different plating processes for you to choose from, silver, rhodium, and gold.
We also manufacture in gold, rose gold, yellow, white gold.
Do you accept custom orders?
Yes we can produce custom-made products and molds for casting and stamping. We are always seeking to produce new and unique jewellery findings or any other components to meet your designs. Custom orders are 100% payable upfront. Visit our Custom-Made Jewellery for additional information on the types of services we offer.
How much do you charge for shipping?
Canada Post is our primary shipping carrier. Our shipping rates are based on the items you order, shipping address, and shipping method you select in your shopping cart. Please visit our Shipping Information page for specific details.
What shipping carriers do you use?
Canada Post is our primary shipping carrier. However, if you prefer to use your own shipping carrier, your must provide us with the necessary account details. Please contact us to make arrangements.
Why is your wholesale price not always the same percentage?
Our wholesale pricing is calculated based on the item’s design complexity and the labour cost.
How many products do you carry and how often do you have new ones?
We have anywhere between 4,000-7,000 products in our inventory. We sell in our showroom, online, and at trade shows and organized events.
We add new products and new designs quarterly throughout the year.
Do I need a PayPal account to make a purchase?
Even though we only accept PayPal as a method of payment, you do not need a PayPal account to use PayPal.
If you don’t have a PayPal account, you can create a new account before you pay or if you don’t want to create an account, you can pay using a credit or debit card. You will be prompted by PayPal to enter your personal information necessary to process the payment.
Do you accept backorders?
No we don’t accept backorders. Contact us is for more details on out of stock.
What about out of stock items?
While we strive to keep all of our products in stock, we do occasionally run out of stock. If you wish to order out of stock products, a 50% deposit is required for restocking. Please contact us for additional information.
Thanks so much for everything, and for the incredibly speedy turnaround. Your products are fantastic and I’m thrilled! Alison A
Thank you. It was nice to meet you too. We loved your products and look forward to visiting your showroom in the near future. Janette C