Given the current state of Canada Post regular parcel delivery delays, we wanted to take the opportunity to inform our customers as to what kind of shipping times they should expect. Canada Post has posted that they have been inundated with volumes that rival Holiday shipping levels. This added to increased safety procedures and being generally understaffed has caused a sharp increased in the time it takes to get parcels across the country.
Despite what the Canada Post website says, what we’re seeing in the real world are shipping times that are something like 14 days or so from our showroom in Vancouver to major centers in Ontario, to as long as 20 days to Nova Scotia!
Compounding these issues is the fact that (because of the shipping service we use) many parcels travel right across the country and never get scanned into the system until the packages arrive at your local mail processing center. This means that your tracking info will say something like “Electronic information submitted by shipper” or “The sender has created a shipping label. When we process the item, we’ll update its status and expected delivery date.” This tracking info may not be updated for most of the time it takes to get the package to you, which definitely adds to the frustration.
We expect these delays are temporary, and the pressures placed on the mail system by the pandemic will ease as time goes on, but in the interim it might be a good idea to temper our expectations.
::: Offer is valid during COVID-19 only :::